Warranty Policy

Our commitment to quality is underscored by a comprehensive 2-year warranty on all our faucets and sinks. This warranty covers:

• Items damaged during the shipping process.

• Any leaks or defective parts.

• The longevity and durability of the product finishes.

• Discrepancies between the received products and their descriptions or images.

Should you face any of the above issues, we encourage you to reach out to us immediately at contact@ultracket.com.

To facilitate a swift resolution, please provide us with visual evidence (photos or videos) and a detailed description of the problem. We will expedite the dispatch of replacement parts at no additional charge or offer a full refund of your purchase price, depending on your preference.

It's important to note that damages incurred during the installation process are treated separately. We urge you to follow the installation instructions carefully to prevent any damage.

For detailed installation instructions, please consult the provided manual. Should you need extra assistance, don't hesitate to get in touch with us at contact@ultracket.com. We are here to offer the support you need. Remember, applying too much force during installation can cause damage, so it’s essential to proceed with caution.

For returns that do not fall under the warranty cases mentioned, we offer a 30-day return policy for a complete refund.