Cancelation Policy

We understand that circumstances change and you may need to cancel an order after payment. Rest assured, we're here to help make this process as smooth as possible, regardless of the reasons behind your decision to cancel.

Initiating an Order Cancellation

To begin the cancellation of your order, please reach out to us directly by sending an email to contact@ultracket.com.

Processing Your Cancellation

After you submit your cancellation request, please wait for our team to respond. If your order has not yet been dispatched, you will be eligible for a full refund. On the other hand, if your order has already been shipped, we regret that we cannot cancel it at this stage.