Refund Policy

Thank you for shopping at Ultracket. We are committed to your satisfaction and offer a straightforward refund process under the following conditions:

• Return Window: You have 30 calendar days from the date of purchase to initiate a return for a refund.
• Condition of Product: To be eligible for a refund, the product must be returned in the same condition you received it, undamaged and with all its components.

Refund Process

Upon receiving your returned item, our specialist team will inspect it to ensure it meets our return conditions. Once approved, we will initiate a refund to your original payment method. Please be aware that refunds to a credit card may take between 5 to 10 business days to appear on your statement, depending on your card issuer's policies.

Non-Refundable Circumstances

• Damage: Products returned with damage will not qualify for a refund.
• Late Returns: Requests for refunds made after the 30-day return period will not be accepted.

Need Help?

If you have any questions or need further assistance, please don't hesitate to contact our customer support team at contact@ultracket.com.