Returns and Exchange Policy
At Ultracket, we are dedicated to ensuring your complete satisfaction with our products.
100% Money-Back Guarantee: We stand behind the quality of our products. If you receive a product that is defective or damaged during shipping, we are committed to offering a 100% money-back guarantee.
Returns
You have 30 days from the delivery date of your purchase to initiate a return. Unfortunately, if 30 days have passed since your purchase was delivered, we are unable to offer you a refund or exchange.
For a return to be eligible, the item must be in the same condition that you received it, including its original packaging.
Please provide an email receipt or another proof of purchase to begin your return process.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Late or Missing Refunds (if applicable)
Please allow some time for your refund to be processed. If you haven’t received a refund yet, first check your bank account again. If you still have not received your refund, please contact us at contact@ultracket.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@ultracket.com.
Shipping
To return your product, please contact us at contact@ultracket.com for the return address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking.
For any questions regarding returns, please feel free to contact us at contact@ultracket.com.